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1 external customer
внешний заказчик (в информационных технологиях)
Заказчик, который работает в интересах иного, по отношению к поставщику ИТ услуг, бизнеса.
См. тж. внешний поставщик услуг; внутренний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
external customer
A customer who works for a different business from the IT service provider.
See also external service provider; internal customer.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > external customer
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2 external customer
упр. внешний потребитель [клиент\] (потребитель продукта компании, который находится за ее пределами самой компании)See: -
3 external customer
Майкрософт: внешний клиент -
4 external customer
externe afnemer -
5 external customer
An outside organization or individual that submits a sales order for goods or services. -
6 customer
сущ.1) марк. = consumer 1),ATTRIBUTES: average 2. 2), commercial 1. 1), core 2. 1), current 2. 2), dependable 2. 2), direct 1. 3), distant 1. 1), end 1. 1), external 1. 3), final 1. 3), industrial 1. 1), internal 1. 3), key 2. 1), loyal 1. 1), major 1. 2), potential 2. 1), profitable 1. 1), prospective 2. 2), regular 1. 2), repeat 3. 2), target 3. 2)
foreign ( international) customer — зарубежный клиент, международный клиент
customer-oriented approach — подход, ориентированный на потребителя
customer-oriented pricing — ценообразование, ориентированное на потребителя
Her best customer of wine, olive oil and tobacco was Germany. — Ее лучшим покупателем вина, оливкового масла и табака была Германия.
vendor’s customer — клиент продавца
cash-cow customer — "дойный" клиент
credit card customer — клиент, расплачивающийся кредитной картой
to lose a customer — потерять клиента [покупателя\]
to service [to serve\] customers — обслуживать покупателей [клиентов\]
Ant:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theorySee:advertising customer, average customer, business customer, cash customer, charge-account customer, cloning customers, commercial customer, core customer, credit customer, current customer, defaulting customer, dependable customer, direct customer, distant customer, end customer, established customer, exacting customer, external customer, final customer, first time customer, first-class customer, government customer, higher-priority customer 2), high-priority customer, impatient customer, industrial customer, institutional customer, internal customer, key customer, long-standing customer, lost customer, loyal customer, major customer, manufacturer's customer, marginal customer, minor customer, non-preferred customer, patient customer, potential customer, preferential customer, preferred customer, premium customer, primary customer, private label customer, profitable customer, prospective customer, registered customer, regular customer, repeat customer, residential customer, retail customer, return customer, secondary customer, separate customer, target customer, ultimate customer, wholesale customer, would-be customer, customer acceptance, customer account, customer accounting, customer advice, customer affairs, customer appeal, customer attitude, customer base, customer behaviour, customer benefit, customer bias, customer category, customer cloning, customer coalition, customer complaint, customer confusion, customer conviction, customer data, customer delight, customer demand, customer departmentalization, customer discrimination, customer dissatisfaction, customer engineer, customer environment, customer evaluation, customer excellence, customer feedback, customer file, customer flow, customer goodwill, customer group, customer information, customer inquiry, customer involvement, customer journal, customer knowledge, customer ledger, customer list, customer location, customer loop 2), customer loyalty, customer management, customer market, customer mix, customer perception, customer perspective, customer preferences, customer profile, customer profitability analysis, customer quality, customer rate, customer relations, customer relationships, customer research, customer response time, customer retention, customer satisfaction, customer segment, customer service, customer size, customer specialization, customer support, customer survey, customer targeting, customer transaction, customer value, customer's account, customer's man, customer's needs, customer's specifications, customers cloning, customers flow 1) create customers, support customers, class of customer, assignment of customers, at the customer's option, business to customer, business-to-customer, circle of customers, class of customer, cloning of customers, customer in service, customer of long standing, know your customer, receivables from customers, voice of the customer, American Customer Satisfaction Index, customer assurance program, customer buying process, customer credit risk, customer financing risk, customer holdover effect, customer's loan consent, customer's net debit balance, Healthcare Customer Service Associate, Know Your Customer Rule2) ТМО клиент, абонент, объект (люди, блоки данных, задания, требования, процессы, сообщения, программы, вызовы, стоящие в очереди на обслуживание к компонентам системы обслуживания; напр., касса, узел коммутации, процессор, программа)See:higher-priority customer 1), lower-priority customer, customer loop 1), customers flow 2) queueing theory
* * *
клиент: лицо, которое приобретает товары или услуги, берет что-либо в аренду (особенно на регулярной основе).* * *. . Словарь экономических терминов .* * *покупатель; заказчик -
7 external failure
упр. внешний сбой (нарушение уровня качества, которое обнаружилось в ходе потребления продукта внешними клиентами)See: -
8 external service provider
внешний поставщик услуг
(ITIL Service Strategy)
Поставщик ИТ-услуг, являющийся частью иной, по отношению к заказчику, организации. Поставщик ИТ-услуг может одновременно иметь внутренних и внешних заказчиков.
См. тж. аутсорсинг; поставщики услуг III типа.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
external service provider
(ITIL Service Strategy)
An IT service provider that is part of a different organization from its customer. An IT service provider may have both internal and external customers.
See also outsourcing; Type III service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > external service provider
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9 external metric
внешняя метрика
Метрика, которая используется для измерения предоставления ИТ-услуги Заказчику. Внешние метрики обычно определены в Соглашениях об уровне услуг (SLA) и включаются в отчеты для заказчиков.
[ http://www.dtln.ru/slovar-terminov]
внешняя метрика
Метрика, которая используется для измерения предоставления ИТ-услуги заказчику. Внешние метрики обычно определены в соглашениях об уровне услуг и включаются в отчёты для заказчиков.
См. тж. внутренняя метрика
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
external metric
A metric that is used to measure the delivery of IT service to a customer. External metrics are usually defined in service level agreements and reported to customers.
See also internal metric.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > external metric
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10 external account
Finin the United Kingdom, a bank account at a U.K. branch held by a customer who is an overseas resident -
11 external project
A project with a direct customer relation. -
12 external content type
"An object (such as a customer, item, or employee) that shares a set of defined attributes or characteristics, and that is used to manage rules for data." -
13 internal customer
внутренний заказчик
Заказчик, работающий для того же бизнеса, что и поставщик ИТ-услуг.
См. тж. внутренний поставщик услуг, внешний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
internal customer
A customer who works for the same business as the IT service provider. See also external customer; internal service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Англо-русский словарь нормативно-технической терминологии > internal customer
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14 internal customer
упр. внутренний потребитель (потребитель продукта компаний, который находится внутри самой компании: напр., другой цех или подразделение)See: -
15 externe afnemer
• external customer -
16 внешний заказчик (в информационных технологиях)
внешний заказчик (в информационных технологиях)
Заказчик, который работает в интересах иного, по отношению к поставщику ИТ услуг, бизнеса.
См. тж. внешний поставщик услуг; внутренний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
external customer
A customer who works for a different business from the IT service provider.
See also external service provider; internal customer.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > внешний заказчик (в информационных технологиях)
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17 complaint
Gen Mgtan expression of dissatisfaction with a product or service, either orally or in writing, from an internal or external customer. A customer may have a genuine cause for complaint, although some complaints may be made as a result of a misunderstanding or an unreasonable expectation of a product or service. How a complaint is handled will affect the overall level of customer satisfaction and may affect longterm customer loyalty. It is important for providers to have clear procedures for dealing rapidly with any complaints, to come to a fair conclusion, and to explain the reasons for what may be perceived by the customer as a negative response. -
18 внутренний заказчик
внутренний заказчик
Заказчик, работающий для того же бизнеса, что и поставщик ИТ-услуг.
См. тж. внутренний поставщик услуг, внешний заказчик.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]EN
internal customer
A customer who works for the same business as the IT service provider. See also external customer; internal service provider.
[Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]Тематики
EN
Русско-английский словарь нормативно-технической терминологии > внутренний заказчик
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19 внешний клиент
Microsoft: external customer -
20 eCRM
1) external customer relationship management - [Интернет-] система управления взаимодействием с клиентами, расположенными в разных странах - см. CRM2) см. e-CRMАнгло-русский толковый словарь терминов и сокращений по ВТ, Интернету и программированию. > eCRM
См. также в других словарях:
external customer — UK US noun [C] ► COMMERCE a customer of a product or service who is not an employee or part of the company that supplies it: »Some 78% of the brewery s sales are to external customers, which means it is not relying on volume in its own pubs, and… … Financial and business terms
customer — A designation that refers to segregated clearing member firm trading activity. Customer trading activity and funds may not be combined with non segregated house activity within a clearing member firm. A term which, within the SFA rules, means a… … Financial and business terms
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Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
